I had an unsatisfactory experience last night with a local restaurant. I want to ask you the question: What would you do if you waited 30 minutes because the restaurant forgot your takeout order?
How long is too long to wait for your takeout order?
I came home late last night after being out all weekend and was in no mood to cook. So, I decided to order from a big chain restaurant that was just down the street. This is one of those restaurants that offer a pickup option where you pull up to a parking space and they will bring your food to you. I place my order online and get ready to pick up my order.
I drive to the restaurant and arrive a couple of minutes before the designated pickup time. I click on the link in the app that says I’m here for my order and start waiting.
Now, I have dealt with situations where the designated pickup time they give you on the app/website is a bit off. There have been times when the restaurant is busy and it will take a little longer, and that’s okay. Judging by all the cars in the parking lot, it was busier. At times like this, I expect to wait about 10-15 minutes after the time they gave me.
Well, the 15 minutes has come and gone, and I watch as other cars that show up after me bring their food to them. I saw three cars get their meals in the time I was waiting. 15 minutes turned into 20 minutes. 20 minutes turned into 25 minutes. Since I was coming up to the 30 minute wait after the pickup time, I was getting frustrated. I’m normally a pretty patient and understanding person, but this was getting ridiculous.
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I walk in and they directed me to their pick up station. I said I was here picking up an order for Conor. And there was my food, sitting there. They give it to me and I go. If I hadn’t been asked for a tip at the online checkout when I ordered, I wouldn’t have left as good a tip as I did.
What would you do if a restaurant forgets your order?
But what should you do in that situation? Would you demand a discount? Should you ask for a refund? Should you receive something extra for your wait? Would you like to speak to a manager? I ended up leaving a negative review talking about the experience, and that’s it. The food wasn’t terrible, it was just hot enough. I was too tired to make a fuss about anything. I wanted my food and get out of there.
But what would you do? Let us know in the comment section, or contact us in the app.
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