ADVERTISEMENT

“We were amazed by the passion of our fans”

The Chipotle logo is seen next to the restaurant in Chicago, United States, on October 19, 2022. (Photo: Jakub Porzycki/NurPhoto via Getty Images)

It looks like Chipotle will soon let customers have their own way, at least when it comes to quesadillas.

The Mexican grill chain says it will allow customers to add vegetables to their quesadillas.

TikTok users have introduced a “trick” that encourages customers to order steak quesadillas with grilled vegetables, extra cheese, and a side of sour cream and vinaigrette. The idea was essentially to turn the quesadilla into a Philly cheesesteak.

But company employees said they were told not to add vegetables to a quesadilla order even if a customer requested it online.

Now, it looks like Chipotle will start embracing the viral hack.

RELATED: Farewell, Sierra Mist. Hello, Starry: Pepsi launches new lemon soda

“We’re amazed at the passion of our fans and their ability to come up with unique ways to enjoy our handmade quesadillas with real ingredients from Chipotle,” the company told FOX Television Stations. “Due to the preparation time required, quesadillas are designed to be digitally exclusive to best support our team members, avoid overcrowding on our front lines, and ensure guests have a seamless experience.”

“Currently, our quesadilla offering does not include protein fajita veggies, but we look forward to adding this combination in the future,” the company added.

The company also shared TikTok videos with users in March describing the option to add vegetables to quesadillas.

RELATED: Reservation required: White Castle brings back ‘fine dining’ for Valentine’s Day

This isn’t the only food gimmick the company has struggled with.

Two employees went viral on TikTok after showing their displeasure at the money-saving gimmick where customers place a single taco, a side tortilla, and side orders of meat, cheese, vegetables, rice, and beans.

Side orders are packaged in small plastic containers, and the hack allowed customers to wrap their own burritos for a fraction of the cost. Multiple users on TikTok have reported that the hack earned them a deconstructed burrito for around $3.

Managers at Chipotle later changed the way tacos were ordered.

“Guests cannot currently order a single taco from our online ordering systems,” said Laurie Schalow, Chipotle’s head of corporate affairs, in an email to FOX Business.

“While we have long embraced customizations and even published our own hack menu, the current social media trend is resulting in a bad experience for our food, staff and customers waiting to order,” he explained.

FOX Business contributed to this report. This story was reported from Los Angeles.