Cadbury sends its customer a $5 Coles voucher for a botched chocolate

An Australian woman has been stunned after her purchase of chocolate from Coles left her somewhat empty-handed.

The woman, who goes by This Ethnic Life on social media platforms, was surprised when Cadbury’s pineapple chocolate block, bought by her husband, did not flow with the center of pineapple he had promised on the label.

In fact, there was no filler at all.

The chocolate bar didn’t pack a punch without the pineapple filling. Source: TikTok / thisethniclife


“It’s literally Cadbury’s shell with no filler,” she announced in her video.

As the video gained traction online for the unusual incident, comments bounced between earnest pleas for compensation and jokes of dismay at the unpopular flavor combo.

Cadbury contacted for chocolate compensation

The woman decided to take the call and contacted Cadbury via email after the social media user recommended she do so.

After several weeks, the woman received a response to her query and she sprang into action, sporting a pineapple-themed dress to mark the occasion to open the email while filming the result .

The chocolate shell in question also came with it, which had been carefully preserved.

Mondelēz International, the manufacturer of Cadbury in Australia, apologized to the customer for any inconvenience and “as a gesture of goodwill” arranged for her a Coles gift voucher to spend at her next shop.

However, when she clicked on the gift voucher, she was miffed to see that the voucher was a disappointing $5, less than the standard chocolate bar price of $5.50 at Coles.

“Are you really serious? A $5 gift card,” the disappointed woman said upon seeing the gift certificate.

However, Cadbury informed Yahoo News Australia that the initial voucher had been issued incorrectly. A second voucher, worth $10, was sent directly to the customer to cover the new purchase in recognition of the price variability.

A twist to chocolate history

Before receiving the second voucher, the woman uploaded another TikTok video that showed her making the most of the “funny” situation. She went to Coles to spend the $5 voucher on more pineapple flavored treats.

However, she suspected that someone viewing her video on social media may have copied her voucher code and used it for themselves. When she went to check on her pineapple treats, her suspicions were confirmed. The voucher had been used and the woman had to shell out more money for her sweets.

“If you’re so desperate to go use my code, I hope you get something good out of it,” she said.

With the $10 voucher recently given to the woman, the cost of the next pineapple flavored purchase will hopefully now be covered by Cadbury.

Yahoo News Australia has contacted the woman for comment.

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